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Invoice mistake

New Here ,
Oct 24, 2023 Oct 24, 2023

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Hello,

I would like to know why I have been charged 37,90 for ΑDΟΒΕ SΤΟCΚ and 24,79 for ΑDΟΒΕ ΡR CRΕΑΤΙVΕ CL when I just asked for adobe premiere. 

Now I am paying 37,9 for the entire suite (changed my plan), but I don´t know why they charged me all this things during the last months when I nver asked for it.

Is possible to ask for a refund?

Thanks!

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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LATEST

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

====================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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