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Tomas33600045rizx
Participant
November 14, 2023
Question

Invoice

  • November 14, 2023
  • 2 replies
  • 385 views

Dear Sir,

On Feb. 12 2023 I got an invoice from you with number EN2023007132371 of the amount 2865:60 SEK. The amount was charged from my Mastercard. But I have already paid for ID in the period 21/8 2022-20/8 2023, and this was renewed on 21/8 2023.

A copy of he invoice is attached.

    This topic has been closed for replies.

    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    November 15, 2023

    To contact support follow the instructions given below. It has a link that will automatically open the chat window for you.
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    jmlevy
    Community Expert
    jmlevyCommunity Expert
    Community Expert
    November 14, 2023

    Hi @Tomas33600045rizx you need to contact Adobe customer service for this kind of issue. Most of us are users as you and we only can help on technical issues or how to use InDesign.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    November 14, 2023

    To elaborate on the correct answer by @jmlevy : 

    Make sure you are signed into Adobe with your correct Adobe ID.

    Go to https://helpx.adobe.com/contact.html

     

    Look to the bottom right where you see a "conversation bubble" icon. Pause over it and it says "Chat with Us"

     

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