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Participant
December 12, 2024
Question

invoice

  • December 12, 2024
  • 1 reply
  • 139 views

Hi, i keep getting invoices for 381.25 NOK the past four months and it is paid automatically without me receiving a plan on Adobe for it. I cant get in contact with the live chat because i dont have an active plan, but then again i do pay for the plan each month, so it doesnt make sense. I have checked every account i have on Adobe with different e-mails, and none of them has an active plan. Effectively i have paid 1521 NOK without being able to use Adobe. And because there is no option to remove my card, i pay without receiving something for it, which feels like a scam. Anyone know how i can get in contact with the right people? Until august 2024 i paid 191.25 NOK every month but had access to a adobe plan. But since september my invoice got more expensive, but it seems like i lost my plan even though i automatically pay 381.25 NOK each month. I fear that the only fix i can get is to replace my credit card with a new one, so that the invoices stops being automatically paid.

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1 reply

kglad
Community Expert
Community Expert
December 12, 2024

use twitter/x

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas
Community Manager
Community Manager
December 12, 2024

Hi Stian_Refsland1950,

 

I see there is no active susbcription under the ID that you are using with this community. If you are still getting charged, kindly get in touch with support for help(Link shared above).

 

Thanks
^KS