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Is Adobe Sign included in Standard license, but not included in Pro? Pro users get access errors.

Community Beginner ,
Apr 07, 2020 Apr 07, 2020

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I use the Adobe Teams Admin Console to purchase licenses for my compahy. 

Some users in my company only need Standard, and some need Pro. 

All Standard users are able to use the Fill & Sign -> "Get others to sign" feature to request signatures. 

Some Pro users - not all - receive an error when they click "Specify where to sign": "You do not have access to this service. Please contact your IT administrator to gain access." 

What do I need to do to give Pro users access to request signatures? 

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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First off, make sure all your software is up-to-date. If still any issue, then there must be something else at play because:

 

https://helpx.adobe.com/sign/faq.html

 

"How do I purchase Adobe Sign?

 

Adobe Sign can be purchased in the following ways:

 

Adobe Sign core plans:

  • Individual - Get signatures and track responses in real-time.
  • Small Business - Get signatures and track responses for small businesses.
  • Business - Customize and optimize for your business.
  • Enterprise - Build e-signatures into your business systems.

 

Popular Adobe subscription plans:

Adobe Sign powers tools that allow users to request e-signatures from others inside these applications:

 

Adobe Document Cloud plans:

The following volume purchase plans are available direct from Adobe and combine Acrobat Pro DC, the Adobe Admin Console, and selected Adobe Sign business plans.

Contact Adobe Enterprise sales."

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