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lenab91001182
lenab91001182
Participant
November 9, 2019
Answered

Is Adobe Support a fraud, a scam? Does it exist at all?

  • November 9, 2019
  • 6 replies
  • 2247 views

I have been waiting for 3 hours now for someone to take my support question. Three hours! 
Adobe tried to make me "talk" to their robots but I need to talk to a person - but there are no humans at Adobe Support.
Or are they having the longest cooffe break ever?
No.
There is no one there! 
But they do take our money every month.

Is it even legal to take customers money and not deliver the whole package but pretend like you would? 

    Correct answer Jeffrey_A_Wright

    Lena, I am sorry you are unable to contact us. I see you started case ADB-31441121-X3H4, but it was disconnected because we did not receive a response.

     

    I would encourage you to use a different device or computer and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a chat session. The current computer appears to be blocked from contacting us.

     

    Alternatively, you can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case where you were disconnected, Lena.

     

    What type of error or issue are you trying to fix, Lena? Are you receiving other errors about the computer being unable to contact Adobe or our servers?

    6 replies

    E
    ed_3436
    Participant
    May 1, 2025

    I just spent 2 exhausting hours fencing with robot AI and then two different call centre humans on https://helpx.adobe.com

     

    I don't believe they were genuinely Adobe AT ALL. Nothing worked, they made bait-style lowball offers, and then wanted every sort of personal details out of me, when all of that is in my account with Adobe anyway. BEWARE! SCAMMERS

    That, or Adobe's Virtual Assistant/Chat is completely run by idiots or crims. They could not answer one straight question!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 1, 2025

    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

    Nancy O'Shea— Product User & Community Expert
    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    October 17, 2023

    Lena, I am sorry you are unable to contact us. I see you started case ADB-31441121-X3H4, but it was disconnected because we did not receive a response.

     

    I would encourage you to use a different device or computer and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a chat session. The current computer appears to be blocked from contacting us.

     

    Alternatively, you can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case where you were disconnected, Lena.

     

    What type of error or issue are you trying to fix, Lena? Are you receiving other errors about the computer being unable to contact Adobe or our servers?

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 17, 2023

      @Jeffrey_A_Wright ,

      This topic is 4 years old. 

       

       

      Nancy O'Shea— Product User & Community Expert
        Jeffrey_A_Wright
        Jeffrey_A_Wright
        Legend
        October 17, 2023

        Thanks, @Nancy OShea . The old posts keep coming up sometimes, exactly four years later. Hopefully, the links will help future viewers. 

         

        Lena, I hope you are continuing to enjoy your Adobe membership!

        Tacafy大尉
        Tacafy大尉
        Legend
        November 10, 2019

        lenab91001182, Hello.
        As others have said, for questions other than contract details, fees, and certification issues,

        please posting questions on the forum may help you resolve faster than contacting customer support.

        * It may be more crowded than usual because the new version is just after its release.
        I hear that you can't keep up waiting in Japan for 6 hours. There are other people waiting as well.

          Nancy OShea
          Community Expert
          Nancy OSheaCommunity Expert
          Community Expert
          November 10, 2019

          JSM brings up a good point.  You wouldn't go to Adobe Customer Care with a product question because they don't use the software.  Customer care is mainly for billing and activation issues or when you need advanced technical support beyond what is provided in these user-to-user forums. 

          Nancy O'Shea— Product User & Community Expert
          Just Shoot Me
          Just Shoot Me
          Legend
          November 10, 2019

          What is the problem you are having?

          If you had stated that, instead of the rant, there might of been a solution for it.

          Personally I find talking to someone over the phone about computer hardware or software problems harder than typing it out in forums like these.

           

          So please state the problem you are having.

            Nancy OShea
            Community Expert
            Nancy OSheaCommunity Expert
            Community Expert
            November 10, 2019

            Online chat works fine for me.

            https://helpx.adobe.com/contact.html

            1. Use a good browser like Chrome or Firefox that accepts cookies and doesn't block scripts.
            2. Log-in with your Adobe ID and password.
            3. Click the chat bot icon and type AGENT followed by Enter key.
            4. In my experience, a human joins the session almost immediately unless they are slammed with other customers.  If after 15 minutes nobody comes in, try again with another browser as in Step #1.
            Nancy O'Shea— Product User & Community Expert
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