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I need help with my account. I don't know what is going on but seems that the Adobe unlawfully takes my money from my account. I supcrised for 12 month student pack but on my account I don't see any plans. I can't open any apllication!!!
I don't see my registered payment card, I can't cancel it.
What a scammed organazation you are? How it is possible that I need to write my problem only publicly!!!
Where is the PRIVACY?
THE CHAT WITH HUMAN IS NOT WORKING!!!
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to c
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Unfortunately not. I am paying for student pack each month . I can't open any applications for last 3 weeks. My account says NO PLANS. I don't see my payment card details, any bills, nothing are there. I can't cancel nothing on my account. Where do you store all my details? Why I can't see it and managed it? That is my big concern!
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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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You HAVE TO find and contact yout school's adminsistrator because they control all accounts with a school email. DO NOT POST ANY PERSONAL DETAILS HERE. Nobody can help. If someone offers to help, they will probably be a scammer - beware!
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From whom did you purchase Creative Cloud?
If it was purchased through your school, you must contact your schools IT dept for assistance.
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Alternatively, pick up the phone during normal business hours, M-F. Google "Contact Adobe" as numbers vary by region.