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Answered

Is any human available to solve my problem? Why should I post my issue publicly?

Forum|Forum|5 years ago
September 5, 2020
5 replies
328 views

I need help with my account. I don't know what is going on but seems that the Adobe unlawfully takes my money from my account. I supcrised for 12 month student pack but on my account I don't see any plans. I can't open any apllication!!!

I don't see my registered payment card, I can't cancel it.

What a scammed organazation you are? How it is possible that I need to write my problem only publicly!!!

Where is the PRIVACY?

THE CHAT WITH HUMAN IS NOT WORKING!!!

Please contact your administrator for help.

A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.

For product tutorials and step-by-step instructions, try our online help

WHAT IS IT?

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Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Nancy OShea

Community Expert

Alternatively, pick up the phone during normal business hours, M-F. Google "Contact Adobe" as numbers vary by region.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

From whom did you purchase Creative Cloud?

If it was purchased through your school, you must contact your schools IT dept for assistance.

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

You HAVE TO find and contact yout school's adminsistrator because they control all accounts with a school email. DO NOT POST ANY PERSONAL DETAILS HERE. Nobody can help. If someone offers to help, they will probably be a scammer - beware!

John T Smith

Correct answer

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

M

Manan Joshi

Community Expert

See if the following helps

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

D

Danylo5E7DAuthor

Participant

Unfortunately not. I am paying for student pack each month . I can't open any applications for last 3 weeks. My account says NO PLANS. I don't see my payment card details, any bills, nothing are there. I can't cancel nothing on my account. Where do you store all my details? Why I can't see it and managed it? That is my big concern!

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