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Is it possible to suspend the plan for a while?

New Here ,
Sep 09, 2020 Sep 09, 2020

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Hello, I am a citizen of the Republic of Belarus and due to the political and economic situation in the country, I am not able to pay for my subscription. If the subscription fee is withdrawn from my card, I will be left without means of support due to the depreciation of the Belarusian ruble. So I would like to know if it is possible to suspend the subscription. Thanks.

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Sep 09, 2020 Sep 09, 2020
No there is such option of suspension, the only option is cancellation but that would entail penalty in some cases. See the following link for details https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html What i would suggest is to contact support and explain your situation, Adobe has been helping people in these tough times and they might extend your subscription by a few months. This is not guaranteed but there is no harm in trying ajd discussing your options. To ...

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Adobe Community Professional ,
Sep 09, 2020 Sep 09, 2020

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No there is such option of suspension, the only option is cancellation but that would entail penalty in some cases. See the following link for details
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

What i would suggest is to contact support and explain your situation, Adobe has been helping people in these tough times and they might extend your subscription by a few months. This is not guaranteed but there is no harm in trying ajd discussing your options. To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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