Participant

Answered

Is there an option to allow more than three devices to access an Adobe account at the same time?

Forum|Forum|3 years ago
November 8, 2022
7 replies
120004 views

I was wondering if plans have the option to add more devices? Like if we want to allow more than three devices to use the account at a time can you upgrade and pay more to allow for more than three people to use it at a time?

Account management

Correct answer Shivangi_Gupta

Hi there,

The limit of activated device usage is for the users with Creative Cloud individual subscription. I checked and found that you have both individual license and a team's license.

Ideally, there should be any issue while using the subscription on different devices assigned.

For any other queries related to your team's subscription, you can start a new conversation here: https://adobe.ly/3X36qlV

^SG

J

James Rumohr

Participant

Is this still not an option? Since the pandemic, many people have had more than two computers. I have my office desktop, WFH desktop, and travel laptop. It's really annoying having to disconnect one every time, especially since I recently got on a plane and did not realize my laptop was the one disconnected and had no internet connection to sign in.

I need my Adobe license activated on all three devices at all times. There should be an option to pay for this upgrade if people are willing to!

kglad

Community Expert

no, two devices at any one time.

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html#:~:text=Activat....

I

IHate_Everything_So_Much

Participant

This is incredibly stupid. If I AM PAYING FOR THREE COMPUTERS, THEN I NEED THREE COMPUTERS, STUPID, STUPID BS. I HATE ADOBE AND I WANT TO QUIT.

kglad

Community Expert

you can use 3 (or more) computers, just not at the same instant (which would be physically difficult anyway).

O

olga_3142

Participating Frequently

Not about that. What if I use it on the first two computers (desktops), then take my laptop on a plane with no internet. Unless I plan ahead and make a point to sign in, then I'm stuck and can't use it for the whole flight. And even if I did have internet, if I regularly use all 3 computers, it's a hassle to keep signing in.

Nancy OShea

Community Expert

One license = one user. Not multiple users.

Only an octopus could use three devices at the same time. 🙂

Your Adobe license entitles you to install on multiple devices but only two can be activated concurrently. And only ONE device can be used at a time. To use a third device, you must log-out of the other.

If you require licenses for multiple users, look at business plans for Teams.

https://www.adobe.com/creativecloud/business/teams.html

I see by your screen name that you might be a non-profit with 501c3 tax status. If so, you could be eligible for a non-profit discount through TechSoup.org.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

M

Mahmoud30206322hmvn

Participant

what if I paid for one license in the individual plan then I activated the account on only two devices but I wanted to open adobe photoshop at the same time on the two activated devices (me and my friend ) is that available?

kglad

Community Expert

@Mahmoud30206322hmvn

under no circumstance can you share an individual subscription with anyone else.

D

Della29804115vsay

Participant

I had the same question- After reading this, I went and spoke with a chat Rep. I was informed whether its Individual or Teams plan, each license only gets you 2 devices "logged in" at a time. So if you want three or four computers to be "logged in" (not using it at the same time- just not having to sign in the next time you use it), youd have to buy a second license. I asked they pass on the idea of allowing an extra computer being "logged in" for a small additional monthly fee instead of buying a second license. We will see.

kglad

Community Expert

thanks for that info @Della29804115vsay

T

Test Screen Name

Legend

It's important to say: the standard subscription allows it to be activated on two computers but FOR ONE PERSON. It is absolutely forbidden for two different people to share one subscription. So three people need three subscriptions, it's simple. However, it's probably better for business if they are Team subscriptions, since the company can manage them.

R

Ryan.Aubin

Participant

I giggled at "absolutely forbidden" lolol

kglad

Community Expert

do you have a teams or enterprise subscription?

K

Karachi Helpdesk

Participant

how to check it?

kglad

Community Expert

you can see the activated devices in your account, https://account.adobe.com but you don't need to do that. you just start an app on any computer you own and it will prompt you to sign-out of the others, if necessary. you don't access to the other computers to sign out from them. you just use the current computer.

Peru Bob

Community Expert

If you have an individual license, you are allowed to have two computers at a time activated, but may only use one at a time, and only the license holder, not anybody else, may use it.

See here:

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

You may want to consider a Teams subscription.

https://www.adobe.com/creativecloud/business/teams.html?sdid=9WGN411Y&mv=search&ef_id=Cj0KCQiAmaibBhCAARIsAKUlaKRd8nuT2gEpknqyoXFpLCBrzp603LkjujmsBETA92XAYF9WidIquEAaAqyBEALw_wcB:G:s&s_kwcid=AL!3085!3!566370240715!e!!g!!adobe%20creative%20cloud%20manage%20team!15458087481!131086013992

https://helpx.adobe.com/enterprise/using/accounts.html