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Lina Vecher
Participant
April 13, 2022
Answered

Is there any possibility to cancel my subscription?

  • April 13, 2022
  • 1 reply
  • 635 views

I am a customer from Russia.

Adobe refuses to sell me a subscription for the next month and at the same time bombards me with messages that I have to pay for a subscription.

 

I want to cancel my subscription because I don't have any other cards besides Russian ones. Chat with employees does not open on any links. Getting to people in this company is simply impossible.

 

I am extremely upset by this situation. If you refuse to accept my payment information, please cancel my subscription, what's th problem?

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Use the link given below, it will automatically open up the chat window. Make sure you have ad/script blockers disabled and also see if you have any firewall, disable it as well if the other stuff does not resolve the problem. Changing browser/network/machine might also help sometimes.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    1 reply

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    April 13, 2022

    Hi Lina,

    We're extremely sorry for the trouble and confusion. We'd advice you to have a one on one conversation with our support team regarding this matter here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

      L
      Lina VecherAuthor
      Participant
      April 22, 2022

      Chat link is not opening.

      I see only this indo and no chat in here:

      And every link "get help from real people" leads to this page and ther is no chat too.

      M
      Community Expert
      Manan JoshiCommunity ExpertCorrect answer
      Community Expert
      April 22, 2022

      Use the link given below, it will automatically open up the chat window. Make sure you have ad/script blockers disabled and also see if you have any firewall, disable it as well if the other stuff does not resolve the problem. Changing browser/network/machine might also help sometimes.
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
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