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Participant
August 27, 2021
Question

Is there any way to speak to a real person at Adobe?

  • August 27, 2021
  • 5 replies
  • 3028 views

I need to speak to a real person at Adobe to resolve issues with my account. Payment for my subscription to Creative Cloud is up to date, but I cannot sign in. There is no REAL help available online. If anyone can provide a contact number, please let me know.

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 29, 2021

    1. Check your account to ensure you plan is active and payment details are current.

    https://account.adobe.com/plans

     

    2. Ensure your devices meet the min-requirements to run Creative Cloud, etc...

    https://helpx.adobe.com/creative-cloud/system-requirements.html

    3. Log-out and Log-in:

    Open CC Desktop App.
    Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    Click on your Avatar again.
    Sign-out of Creative Cloud.
    Close all apps.
    Restart your computer.
    Open CC Desktop app.
    Click your Avatar.
    Sign-in with your paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
    LinSims
    Community Expert
    Community Expert
    August 27, 2021

    PHONE: You can search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

     

     

    ETA: Drat. Missed that Bob had already provided this. 

    Peru Bob
    Community Expert
    Community Expert
    August 27, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Community Expert
    August 27, 2021

    Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html