Issues with access to tech support

Question

I set my web browser for a high security and dialow any cookies etc. In that case, Adobe site does not show chat or phone numbers, which gives an impression that there is no support. Thanks to John T Smith I got this issue solved. My suggestion is to note this requirement on the Home page.

I now get the chat link, but when I click on it, I get "Please contact your administrator for help". I am the company owner and only emploee, I am the administrator! What can be done?

Nancy OShea · Accepted Answer

Unfortunately none of the sugestions actually addressed my original question:

"I now get the chat link, but when I click on it, I get "Please contact your administrator for help". I am the company owner and only emploee, I am the administrator! What can be done?"

@deda Eda,

You have the only answers available to you.

1. Creative Suite 6 and LR 5 are outdated and not supported. Adobe cannot help you with anything except an activation count reset. You use outdated software at your own risk. It was NEVER designed to run on modern operating systems. Depending on your system, it might work in compatibility mode or it might not.

2. For product support, you need current software and a computer that meets the system requirements to run it.

https://helpx.adobe.com/creative-cloud/system-requirements.html

3. To speak to an agent, pick up the phone, M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

There is nothing more this user-to-user community can say except goodbye and good luck! 🙂

Nancy OShea · Answer

Pick up the phone during normal business hours, M-F.

https://helpx.adobe.com/contact/phone.html

It sounds like something on your system is preventing Creative Cloud from doing what it needs to do.

Boot up in Safe Mode.
Try disabling Firewall and Anti-virus temporarily.
Create a new computer user profile with administrative permissions.

Hope that helps.

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