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Issues with adobe account when moving to another country

New Here ,
Aug 10, 2022 Aug 10, 2022

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A few years back I moved from Catalonia (spain) to Northern Ireland (UK). My adobe account was created when I was leaving in Catalonia. I now tried to subscribe to Lightroom and there was no way possible to change the country linked to my account from Spain to UK. That means I either have to pay in euros (with the chance of currency extra cost) or create a second/new account in the UK. If I do the latter I either need to create a new email address for me (it would detect my email as an existing account) or delete my old account. None of the options is an efficient one: 1) ending up managing two emails and two adobe accounts, or 2) deleting my old account with the information linked to it (I have a profile at Behance and Stock).

Once you open an adobe account, are you stuck with your country at the time? does Adobe not contemplate that in XXIst century people will change country of residence? 

 

regards

ramon

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

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