Issues with Membership

Forum|Forum|6 years ago
December 3, 2019
2 replies
192 views

I have a current account (for years) and over the past month I keep receviing notifications that my trial periods is over. My CC and account are up to date. What's up? And of course I cannot reach a live person anywhere.

Account management

This topic has been closed for replies.

John T Smith

Community Expert

Also, some links that may help you solve the problem on your own

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

LinSims

Community Expert

This is a public forum, not the link to Adobe support. Users here can't help with account, subscription, or billing issues.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. There's a chat icon at the bottom right of the page that should put you in touch with someone real.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded