Participant

Question

It does not allow you to Premiere Pro in Turkey

Forum|Forum|1 year ago
February 19, 2025
4 replies
2993 views

i am from turkey. Transactions do not go to the bank. And when you contact support they say contact your bank. My father works in the bank and no transactions come to the bank. I also tried this process on another computer and with someone else's cards. 6 of us wanted to buy it but we can't, we all experienced the same problem. Support does not help in this regard and there is no transaction made to the bank. Why people in turkey cannot buy premiere pro ?

Billing

T

tahatakma

Participant

Here is the problem and solution.

Problem: Adobe is blocking your account due to several unsuccessful payments.

Fact: If your account is blocked, it is useless to switch bank or credit card.

Solution: Contact to Adobe customer services, kindly ask them to check your account and unblock it.

Have a nice day!

kglad

Community Expert

@tahatakma

thanks for that info.

D

Deniyorum

Participating Frequently

Ben de aynı durumu Adobe Firefly için yaşıyorum. Creative Cloud satın alırken herhangi bir problem yaşamadım ancak Adobe Firefly'ı satın alırken büyük ihtimalle Türkiye olması sebebiyle alışverişe izin vermiyor.

Kanikas

Community Manager

Hi Deniyorum,

I understand that you were unable to purchase the subscription, however, you were then able to do so. I see that you have an active Creative Cloud all apps plan under the same ID as with this community. Let us know if there is anything else we can help you with.

Thanks

^KS

kglad

Community Expert

But Adobe Firefly Standart plan and Creative Cloud Adobe Firefly doesn't have the same advantage. Adobe Firefly standar has unlimited image generation. Bu CC Adobe Firefly has limited generations depend on my creative credits.

@Deniyorum

please don't start duplicate threads.

H

hacer_8315Author

Participant

H

hacer_8315Author

Participant

i am from turkey. Transactions do not go to the bank. And when you contact support they say contact your bank. My father works in the bank and no transactions come to the bank. I also tried this process on another computer and with someone else's cards. 6 of us wanted to buy it but we can't, we all experienced the same problem. Support does not help in this regard and there is no transaction made to the bank.

H

hacer_8315Author

Participant

Why people can't buy premiere pro in turkey ?

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