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Anonymous
November 9, 2024
Question

It is not possible to cancel an Adobe account and a free trial

  • November 9, 2024
  • 3 replies
  • 418 views

I have been trying to cancel my Adobe account for several days, but it is not possible. I really don't understand the procedure when the "delete account" button disappears from the menu. There is a message saying that I have to edit my payment information, but I wanted to cancel the Free plan and cancel the account because I found a cheaper program... Is this ethical at all? I simply don't have other payment data available, I wanted to cancel the free trial in time, and now what should I do? Do you want my money for a program I don't use? The virtual assistant does not help, and I have not find an e-mail to the customer center anywhere.

    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 9, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    November 11, 2024

    Hi Astrid_Hudeckova4151,

     

    We're here to help you. I see that all the subscription under the  ID that you are using with this community have been cancelled and now there is no active subscription under this ID.

    Feel free to update the thread for any other questions.

     

    Thanks
    ^KS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 9, 2024

    you can't cancel until you rectify the payment problem.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 9, 2024

    @40904151 you'll need to contact Adobe support about payment/cancellation issues
    Type agent in the chatbot to speak to a real person
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

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