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[beritamartinez]

Hi, I can't access anything from my PC. I already tried uninstalling and reinstalling Adobe, but it still doesn't work. I can access my plan from my phone, but not from my computer (and I can't use the programs either! HELP!!! I don't know what else to do.

"No es posible cargar los planes, inténtalo de nuevo"
Hola, no puedo acceder a nada desde la PC. Ya probé desinstalando e instalando Adobe y aún así no funciona. Desde mi celular sí puedo acceder a mi plan, pero en la computadora no (y tampoco puedo usar los programas! AYUDAAAAA. No sé qué más hacer.

[kglad]

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

[beritamartinez · Accepted solution]

Thanks! It was a problem with the firewall

[kglad]

you're welcome. glad it's fixed.

[Jamaco]

Hi. I'm having the same problem but cannot find any working solution. Can you explain what you did to solve the problem. I do not know how to make the firewall not interfere with Adobe. 

[kglad · Accepted solution]

@Jamaco 

try using a mobile phone's browser with wifi disabled.