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M
muhammad21975679hzaa
Participant
February 2, 2023
Answered

Its unfair

  • February 2, 2023
  • 3 replies
  • 715 views

I made a contract with adop as a student ,after one year they change it to normal customer with 12 month payment, i want to stop it but they say that i should pay 150 dollar as a bunshment , i have the first email with them , i tried to reach som customer service or support without results, can anyone help me please? 

This topic has been closed for replies.
Correct answer kglad

contact adobe support and make your case.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from download and install >

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 3, 2023

If you feel you're paying a higher rate than you should (regular rate is USD $55/month) contact Adobe Support and tell the agent you're still an eligible student. If you're nice, they may be able to assist you.  🙂

 

Student Rate is $20/month for first 12 months only.  After that it goes to $30/month until you graduate or cancel (whichever comes first). 

 

To avoid early cancellation fees, wait until your 12th month of service to cancel before it automatically renews for another year.   Your renwal date is in your online account.

https://account.adobe.com/plans.   Note the end date. Set a reminder on your Smartphone or Google Calendar.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 3, 2023

First year of a student contract is an exceptional high discount. Second year is still around 50% discount, but it's more expensive. You may need to prove your student affiliation. 

 

You can cancel free of charge during the last month of your subscription. Student subscription is always for a full year and after renewal, a new year starts and if you cancel early, you have to pay the early termination fee.

 

Use the links @kglad gave to you, to get your plan cancelled or may be get a new discount. Whatever you want to achieve, it works best by staying friendly.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 2, 2023

contact adobe support and make your case.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from download and install >

    M
    muhammad21975679hzaaAuthor
    Participant
    February 3, 2023

    Thanks for your answer, it helped me alot, i just called them and stopped all the payment process, thank you again 🙏🙏

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 3, 2023

      @muhammad21975679hzaa 

       

      you're welcome, and glad all's well.

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