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Ive Already Make Purchase Then I Remove My CC as Payment Method, But Now I Cant Access My Adobe Plan

Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Somebody please help me, Ive already make auto renewall purchase on adobe plan via my credit card for a year billing cycle until October 2024, and then i want to remove my credit card as payment method so in the next billing cycle it doesnt auto renewal and re-charge my credit card payment again

But right now i cant access any of my adobe apps altough ive already make my purchase and payment

Can anyone have the same issue ? Ive already chat with agent for a few times but it doesnt help at all, Please help, thank yout !

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correct answers 1 Correct answer

Community Beginner , Mar 21, 2024 Mar 21, 2024

First of all its not what is available as it is, because the agent that ive met most of them dont have capability to do some action (since they came from different helpdesk division : technical support, billing payment, etc )

Second, Finally ive meet helpdesk agent that give me fair solution, so my account subscription was canceled and i get full refund since i never get a chance to use it 

Thanks, i think its solved

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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you can't remove payment method and use tyour subscription. contact adobe support to discuss.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Actually ive already chat with some agent and they dont seems understand my problem and didnt give the solution

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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what did they suggest?

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Different Agent came with different solution
- Read an Article,
- The Conversation ended By Agent, altough i didnt finsh the conversation and doesnt solved
- Try to repurchase again and i will get pro rated which i should pay more for 5 month gap (because if i repurchase again it will cost billing until March 2025, altough my billing that ive paid only until Oct 2024)- etc etc

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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that sounds correct.

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Nope, is not the solution that i wanted
I just want to access my adobe account that ive already paid, thats it, thats simple

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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you may not want it, but it's what is available or leave it as is.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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First of all its not what is available as it is, because the agent that ive met most of them dont have capability to do some action (since they came from different helpdesk division : technical support, billing payment, etc )

Second, Finally ive meet helpdesk agent that give me fair solution, so my account subscription was canceled and i get full refund since i never get a chance to use it 

Thanks, i think its solved

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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good to hear, and thanks for the follow up.

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