Jak zrušit předplatné?

Forum|Forum|1 year ago
January 19, 2025
返信数 3.
2068 ビュー

Dobrý den.

Dcera si založila účet a aktivovala zkušební verzi Photoshop. Photoshop nešel ani instalovat, nepřišel žádný e-mail. Účet u Adobe byl zrušen a dnes se chtěla strhnout platba z účtu. Předpokládala jsem, že když je účet zrušen, a nemáme ani žádný e-mail o aktivaci Photoshop, tak že se to prostě nepovedlo. Nebudu přeci platit, za něco co ani nejde a nevyužívám.

Poradí někdo jak zrušit to předplatné?

S díkem Alice

解決に役立った回答 Jeffrey_A_Wright

Je to můj podnikatelský účet. Přišel požadavek a já jej zamítla, jelikož jsme si mysleli, že je to zrušené...když byl zrušen i ten účet ze kterého to bylo ne/úspěšně aktivováno. V ten den jsem napsala sem do fóra.

Ok, thanks for the update, Alice! I am glad you were able to locate and cancel the necessary membership.

For future viewers of this discussion, see https://adobe.ly/42ojZ2n for information on how to cancel a Creative Cloud for Team subscription. ^JW

Shivangi_Gupta

Community Manager

Hello @alice_0970,

I understand your query. I checked your account details and found that there is no active or trial subscription associated with this email address.
Did your daughter use a different email address for creating an account? If yes, please post a query using that email ID.

We do not encourage sharing any personal information here as this is a public forum.

Let us know if you have any questions.

Thanks,

Shivangi

J

jan_1983

Participant

Zdravím. Mám podobný problém jako má Alice_0970. Zkoušel jsem trial verzi a ve zkušební době jsem předplatné zrušil a odinstaloval Photoshop. I přes to mi už několik plateb bylo strženo. Adobe se chová stejně jako podvodná zlodějská firma, kterou již nikomu nemohu doporučit. A tokový problém nemám jen já sám. Vím o více lidech. Zvažujeme podat hromadnou žalobu k Evropskému soudnímu dvoru.

kglad

Community Expert

@jan_1983

for an individual subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

A

alice_0970作成者

Participating Frequently

Děkuji. Mě by stačila třeba emailová adresa, kde mohu řešit. Ale všude jen automat. Nemám žádná potvrzení o trial verzi, o aktivaci, jen mám požadavek na inkaso z účtu 😵‍💫

S přáním všeho dobrého Alice 🍀

kglad

Community Expert

there's no email to initiate contact. you have to use one of the two methods described.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.