Kündigung

New Here ,
Jan 14, 2022 Jan 14, 2022

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  • Hallo zusammen.


Kann mir jemand sagen wie ich mein Abo kündige ohne 130€ dafür zahlen zu müssen. Finde das wirklich krass, dass man dafür eine Gebühr in dieser Höhe verlangt! Wäre super wenn mir da jemand weiter helfen könnte. 

Danke

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

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Hi @Robert22664993yb54,

The cancellation fees is as per the terms and subscription you agreed to when you signed up for the plan. For the future I would advice you to really pay attention to terms and subscription before you buy something. Anyhow, now that we are in this situation, the only viable option left is to contact support and let them know your issue, they will provide you the best possible resolution available. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jan 15, 2022 Jan 15, 2022

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LATEST

This is a user-to-user community, not Adobe Support.  Nobody here can help you get out of paying what you agreed to pay.  You agreed to 12 months of service.  Cancelling early incurs a 50% termination fee. 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

You may cancel now and pay the fees or wait until your 12th month of service and avoid the penalty fees.  You decide.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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