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peter_2339
Participant
May 5, 2025
Question

Keine Rechnung und kein eingetragenes Abo - aber Geld bezahlt

  • May 5, 2025
  • 1 reply
  • 364 views

Guten Tag,

ich habe versucht ein Adobe-Produkt zu nutzen innerhalb eines 7-tägigen Probeabos. Leider hat das nicht geklappt - dachte ich - ich habe auch keine Bestätigungsemail oder ähnliches bekommen. In meinem Account finde ich auch keine Rechnung oder ein Abo, das ich kündigen könnte, aber nach dem die 7 Tage abgalufen wurde, wurde mir das Geld abgebucht - sogar zwei mal, weil ich es mehrmals probiert habe, weil es nicht geklappt hat.

Wie komme ich da wieder raus und im besten Fall auch mein Geld zurück?

Danke,

Peter 

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 5, 2025

Hi @peter_2339,

We appreciate you reaching out. As you mentioned, I could not find any active subscription associated with this account.
Did you subscribe using a different email address? Did you receive any confirmation email when you made the purchase?

Let us know.


^Shivangi

P
peter_2339Author
Participant
May 5, 2025

Thanks for the answer!
You are right, i just found it 😕😕 I didn't notice I used an old adresse.
Its EMAIL REMOVED TO DETER SCAMMERS. But there ist just one subscription, but I paid two
times... ist it possible to cancel the other one to get the Money back? I
would be really thankfull... It seems to be my mistake, but I couldn't use
it at all and its sad enough to pay for it once.

Thanks,
Peter

P
peter_2339Author
Participant
May 6, 2025

Hi peter_3897,

 

Thanks for logging in with this account. I see there was an Acrobat standard subscription which is not cancelled and refund was also issues. Unfortunately, I don't see any other charge on this account.

 

Thanks


^KS


So, as you see, there was no problem with canceling that one subscription.
But on the paypal-screenshot you see, that i paid two times. Can you see
that transfer on paypal and send the money back?

[image: {14EE8FDE-27A4-4041-8A4F-21C571D2DB8B}.png]
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