Kontakt / Contact

[Typogretel]

How do I contact a real support person? In contact options it says contact by phone or chat. But there's no phone number and no link to the chat. 

That's pretty unprofessional and a bit shady to be honest.

Wie kann ich den deutschen Support kontaktieren, im Sinne von einen echten Menschen sprechen. Es gibt keine Telefonnummer und keinen Link zum Chat. Obwohl auf der Supportseite diese Kontaktoptionen aufgelistet sind.

Das finde ich ziemlich unprofessionell.

[Manan Joshi · Accepted solution]

To contact support see the instructions given at the link below

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032

-Manan

[Laura__]

This doesn't work for me.
When I open the link, that is suggested on that page:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

I end up here:

where there is no-one to be contacted.

[Manan Joshi]

You land on the right page, stay for a bit on this page and a chat popup should open up. If it doesn't then try changing your browser/machine/network. As mentioned make sure nothing is blocking this popup like ad blockers, script blockers firewalls etc.

-Manan

[Laura__]

Hey,
I did all that before I wrote to you.
Doesn't change anything.

Tried it again to be sure.
No pop up happening, ...

Do you have any other suggestion?

[Manan Joshi]

So even another machine and another network does not get you through?

Then probably try other avenues of contacting

Twitter :- @AdobeCare

Phone :- https://helpx.adobe.com/contact/phone.html

-Manan

[Laura__]

Yes, strangely nothing of that works.

Thank you for your help and the other options!