I canceled my order after the free trial period, and now I have received a €60 invoice for an order that I did not order. Apparently, something else has accessed my account and purchased a membership with my card. In addition, I had my school's email on my adobe account, which has been deleted, which is why I haven't been able to see payment reminders from my email.
Depending on your timing that may have been too late to cancel. Regardless, no-one on this forum can help with account issues. We do not work for Adobe. You will need to contact Adobe accounts directly.
Do not respond to any forum private messages offereing help and asking for account details. Scammers are known to do that here.
This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work . This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen or Twitter tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
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