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Lasku

New Here ,
May 14, 2023 May 14, 2023

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I canceled my order after the free trial period, and now I have received a €60 invoice for an order that I did not order. Apparently, something else has accessed my account and purchased a membership with my card. In addition, I had my school's email on my adobe account, which has been deleted, which is why I haven't been able to see payment reminders from my email.

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Community Expert ,
May 14, 2023 May 14, 2023

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'I canceled my order after the free trial period'

Depending on your timing that may have been too late to cancel. Regardless, no-one on this forum can help with account issues. We do not work for Adobe. You will need to contact Adobe accounts directly.

 

Do not respond to any forum private messages offereing help and asking for account details. Scammers are known to do that here.

 

Dave

 

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Community Expert ,
May 14, 2023 May 14, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
May 14, 2023 May 14, 2023

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do you control the enail used in tff hd e subscription? 

 

if yes, sign in to adobe.com with that email and contact adobe per @John T Smith 

 

if not, contact your credit card issuer and reporrt fraud.

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