Laut Konto ist mein Foto Abo bis Aug 2026 gültig; LRc oder PS sagen "abgelaufen"

[worhd]

Hallo zusammen,

in meinem Konto steht, dass mein Foto Abo bis 13. Aug 2026 gültig ist.

Bei den Anwendung oder in Creative Cloud steht abgelaufen.

Alle angebotenen Hilfestellungen haben nichts genützt:

1. Ab- und wieder Anmelden bei der Applikation

2. Anmelden mit einem anderen Profil: habe kein 2tes Profil; Einzeluser

3. Starten des Produkts über den Creative Cloud-Client: geht nicht, denn auch dort steht abgelaufen

4: Entfernen der Einträge zu Adobe aus der Hosts-Datei: Keine Einträge vorhanden

5: Neustart der Anmeldeinformationsverwaltung oder Sperren/Entsperren des Schlüsselbundzugriffs durch Keychain Access: Keine Wirkung

6: Entfernen der Adobe Intermediate CA- und Adobe Content-Zertifikate: Keine Wirkung

7: Entfernen der Benutzer- und Applikationszertifikate von Adobe:Keine Wirkung

8. Vollständige Deinstallation und Neuinstallation: Keine Wirkung

Da muss intern etwas schiefgelaufen sein, bitte schauen Sie einmal anch.

Vielen Dank

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[worhd]

Does'nt work on different machines, please help!

[kglad]

what's your adobe account show?

[worhd]

After LOG IN (online):

Your Abo contains...LRc PS...
Your Abo expire on 13. Aug 2026

Going to "Whats in your Abo...: LRc PS....activ

GOin to Apss an services: LRc expired, LRc expired..

see Attachments

[kglad]

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[worhd]

Done,

signed form Lrc, signed from CC...
STart LRc and connected to/signed in in my Account

Getting Messages: Please chose the right Abo for you...

and an PopWindows: Your Abo Contains already LRc and PS..Cahnge Abo???

see attachment
At the end...same Problem Account activ, Apps deactiv

[Jeffrey_A_Wright]

Worhd, I am sorry you are unable to access your active subscription. I know how frustrating it can be to pay for something and then be blocked from using it. How many desktop computers are you using, Worhd? I reviewed the account you used to post to this public discussion forum, and I see successful recent use of the desktop applications. Please see https://adobe.ly/4lRBJJl for additional steps you can take, in addition to the helpful suggestions offered by Kglad, to allow the computer to see your active subscription. ^JW

[worhd]

Thanks for your check, your are right, I can start LRc BUT then den Screen says you have to buy an Abo and a sec later, you have already on.
After this I can work in LRc but cant use the "Developer" and "Map" modul.

This happens on

- a Win 11 Machine, 

- a Win 10 Machine,

- a shortly upgraded Win 11 machine...

At the end I've tried 4 desktop maschines...and I've always worked in the limit of maschins.
I've tried all the helpful hints from Kglad already and all desktop machines are up to date.

I did'nt change anything especially not on 4 machines.cIt works fine for over 10 years.
Though this happens right around the renew day 16. Aug and Adobe Change of Plans may my Account gets corrupted?
Hint "Issues with profile": I've tried this on one machine with the same bad result .
Hint "Corrupt installation files": Though this happens on 4 different dektops/machins this can't be I have tried this yesterday without any effekt.
Sorry, nothing works.
Just to rember...it starts in my Account, there are the different Infos: ABo = active, Apps=deactiv.
So this will be the same on every desktop CC.

[Jeffrey_A_Wright]

Thanks for the update, and Worhd, and I am sorry for the inconvenience. While I see you are a long-time subscriber, I don't see any support cases, Worhd. Please click on https://adobe.ly/47ktDW8 to connect directly with a member of our team who can help you investigate this situation further. You may need to use a different device to reach us if you find yourself redirected to public discussion forums or are unable to speak with anyone. ^JW