Hi. I used to use a licence that the university gave us which included all the programs, while i already had photoshop and lightroom. The university's licence doesn't work anymore so i deleted after effects because i couldn't use it anymore. I still pay for photoshop and lightroom but for some reason it still says that the licence is expired. I already deleted and redownloaded everything but it still wouldn't work and unfortunately i can't use the programs that i'm paying for.
I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.
Try these steps:
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If those four steps don't work, contact Adobe Customer Care, as they are the only ones who can help with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send a post through X (formerly Twitter) to @AdobeCare.
Do not reply to PMs, which are likely to be scammers.
Jane
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices