Participant

Question

License Terminated Prematurely citing that I requested

Forum|Forum|5 years ago
February 17, 2021
2 replies
595 views

Hi,

I purchased a adode cloud license on september 2020. But today I received a mail stating that my subscription has been cancelled based on my request. But I didn't raise any such request and the subscription is till septmber 2021, then why I have to cancel the subscription. Some malfunction is there in abode's server.

Meanwhile, no executives are responding well in the chat.

What shall I do now?

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Hi @Ramanakumar5F9C,

I understand your point but Adobe is not at fault here. If you purchased the subscription outside Adobe then you needed to make sure that the seller was selling genuine products. There are a no. of ways fraudulent software is sold in which the service provider company has no role. We discussed some use cases in one of the other threads have a look at the following

https://community.adobe.com/t5/account-payment-plan/adobe-cc-cancellation-confirmation/m-p/11837876#M13946

https://community.adobe.com/t5/account-payment-plan/adobe-cc-cancellation-confirmation/m-p/11837725#M13945

https://community.adobe.com/t5/account-payment-plan/adobe-cc-cancellation-confirmation/m-p/11838643#M13961

-Manan

T

Test Screen Name

Legend

When Adobe discover fraud, should they ignore it and keep giving you the software free forever? Sometimes, the fraud uses a stolen credit card to start the subscription; when the card holder finds out, of course the card company will cancel. This is a large fraud by Organized Crime.

Adobe sometimes find out fraud quickly, sometimes it takes many years. In all cases, the reseller is liable; they were stealing from Adobe AND from you.

O

omlett.one

Participating Frequently

and sometimes Adobe loses our credit card data and then people steal from you AND me. yes, it happens.

M

Manan Joshi

Community Expert

Hello @Ramanakumar5F9C,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

O

omlett.one

Participating Frequently

Hi! Thanks for the suggestion. I have the exact same problem as Ramanakumar5F9C, but it seems like the support phone line is dead in my country (Hungary, doesn't even ring out), and the chat service disappeared (tried from multiple computers/phones). any suggestions to contact Adobe if none of these work?

M

Manan Joshi

Community Expert

No these are only the ways to contact support. Do you not see the chat icon or the response from the chat is slow. If the issue is the chat icon then try using a different network, make sure you don't have any firewalls, ad/script blockers active they might interfere. If it is a slow response then it might be due to staff shortage because of Covid, be patient you will get through the waiting line.

-Manan

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