Licensing issue

Forum|Forum|1 year ago
October 4, 2024
1 reply
609 views

Hi,

I have a licensing issue. Someone in the organization added an adobe license via the firm credit card. i cant figure out who, and I want to cancel that license or roll it into my firm license. any ideas?

Thanks

Licensing

This topic has been closed for replies.

A

Anshul_Nautiyal

Community Manager

Hi there,

I recommend reviewing the licenses and associated users in the Adobe Admin Console. This might help you identify the additional license. As a contract owner, you can access the billing history from the Admin Console, if you've purchased your Teams membership directly from https://adobe.ly/4euYjEG. Please review the following document for more info: https://adobe.ly/47VzteN
If your Teams subscription from https://adobe.ly/4euYjEG renews automatically, you can adjust licenses and products 30 days before the renewal. You'll receive an email with details on products, quantities, and pricing. Any changes take effect on the renewal date. Please review the following document for more info: https://adobe.ly/4eQ9NlU;

Feel free to reach out if you have any further questions.

Thank you.
Regards,

^AN

L

laura_9862Author

Participant

Thanks Anshul. I understand the console and all of those licenses are good. I have one individual license coming through on the firm card, that I need to cancel/ or move to my license count.

kglad

Community Expert

Hi there,

I am moving your thread to a different community where experts will be better equipped to assist you. Thank you for your understanding!

Regards,

^AN

@laura_9862

you can try connecting adobe support but they'll need info establishing that you should have control of that account.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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