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Lies and Fabrications..................

New Here ,
Mar 22, 2023 Mar 22, 2023

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This company says it is going to to charge £19.97 a month then charge you £49 a month. You cant speak to anyone as they just hide behind web pages with links that just go round in circles... If you try to cancel they want to charge a cancelation fee. I dont rember signing up to a contract that has lasted more than 3 years. and allows you to charge as much as they like and still request more if you leave. DONT SIGN UP TO ANY ADOBE products..

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Adobe Employee ,
Mar 22, 2023 Mar 22, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community.

 

Please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, you will need to contact the support team via chat in order to get assistance regarding any billing query. Please make sure that you provide them with a proof that you have been charged more than the subscription value.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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24/7 your online account shows exactly what you're paying and for which services.

https://account.adobe.com/plans

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@Arko Training 

 

your post is factually incorrect on several points, but that's beside the point of my post.  do you want help with anything related to a current subscription?

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