Lightroom (1T) plan does not match as advertised ?

New Here ,
May 30, 2022 May 30, 2022

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Hello,
I subscribed a Lightroom (1T) plan after seeing the following comparison chart.

Plano LR.jpg

(It is avaiable at "https://www.adobe.com/pt/products/photoshop-lightroom/compare-plans.html")
I was surprised when I realized that Lightroom Classic was not activated as advertised.
Can someone enlighten me on this, please?
I can't find any other way of contacting Adobe by email in order to be clarified.

Regards,

Jorge

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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>contacting Adobe by email

 

Adobe does not use email, since it may be 'spoofed' so easily

 

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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quote

I was surprised when I realized that Lightroom Classic was not activated as advertised.

 

Do you mean that the apps are trial versions, even after you've signed in with your Adobe ID?

 

Try https://helpx.adobe.com/pt/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Particularly "Remover as entradas no arquivo host"

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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LATEST

There are TWO versions of Lightroom. LR for mobile & web and LR Classic (desktop).

 

Does your desktop computer support LR Classic?  If not, you won't see it in CC Desktop App.

- https://helpx.adobe.com/creative-cloud/system-requirements.html

- https://helpx.adobe.com/lightroom-classic/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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