Lightroom not useable and surprice cancelation fee

[Emma30393204q3nn]

Lightroom is not working on my laptop. The program takes too much memory. I want to cancel my account but I am not willing to pay a cancelation fee for a product that is not working. I have tried to talk to a person but it´s clear adobe doesn´t want to talk to me. I am very unhappy with the product and the service. Any advice?

[dj_paige]

The license agreement (which you agreed to when you began using the product) includes a cancellation fee, so it should not be a surprise.

[Ian Lyons]

Issues re accounts, plans, etc should be raised on the forum provided for that purpose.

Therefore, I'm moving the thread from Lightroom Classic to the approriate forum.

[kglad · Accepted solution]

@Emma30393204q3nn 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Emma30393204q3nn]

Thank you @kgklad 

Your help is much appreciated.

[kglad]

@Emma30393204q3nn 

you're very welcome. keep us updated..

[Emma30393204q3nn]

I spoke to an agent via the chat fairly quickly once I allowed pop ups. They offered me 3 months for free and then continue paying from September. It is a bit random in terms of a solution but at least its something.

[kglad]

as long as you're aware that you're probably committed to a one-year subscription starting in 3 months, that's ok.

[Emma30393204q3nn]

No, the end date of the contract is not changed. But, yes, I can see they would be capable of such actions.

[kglad]

you've been warned...