Lightroom Premium “Unable to process purchase”

[annasteinerova@seznam.cz]

Hello, 

I have problem. Can you help me please. In the attachment I send the problem that writes me aplications.The subscrition has been paid.

Thank you Steinerová Anna

[dj_paige]

We are not Adobe in this forum. We cannot help you with payment issues. You need to contact Adobe directly.

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730