Lightroom app will not open, it is aksing for me to subscribe to 7 day trial and I already have a month to month subscription
Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.
I also have this issue. I really really need my Lightroom and Photoshop or my small business is going to suffer. Please help.
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It looks like a lot of people are having this issue. Like you I really need LR to work and today! I have had a subsription for several months and no issues until now. CAn't sign in at all! Hopefully we get answers soon!
Amanda, which Lightroom are you trying to install? I reviewed the account you used to post to this public discussion forum, but I only see a Lightroom mobile subscription under the account. If you wish to install Lightroom CC, you will want to purchase a plan that includes the software. Please see https://www.adobe.com/creativecloud/plans.html to choose a plan that includes Lightroom CC and any other software or services you wish to utilize from Adobe.
Please see https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html for information on how to cancel your Lightroom Mobile subscription.
Amanda, Lightroom CC for the Macbook is not included with the mobile plan.
Please follow the suggestions offered by Kglad and begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can provide direct assistance with purchasing a Creative Cloud plan that includes Lightroom CC and installing it on the computer.
Thanks for the update, Amanda. I still do not see a desktop membership under the e-mail address you used to post to this public discussion forum only the mobile plan. Please make a note of the e-mail address/account you are using to log into Lightroom CC on the MacBook, so you can do so again in the future,
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Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...