Lightroom

Forum|Forum|7 months ago
July 23, 2025
4 replies
1368 views

Hello, please help me

I am a photographer, bu I live in Russia, I 
have been using only Lightroom for many years
, I pay a subscription every month, yesterday I paid and everything worked, 
today nothing works, although there is a 
subscription in my Apple account.

Please help, restore the subscription

Correct answer Мария23457531a8q0

Good afternoon, I logged out and logged in, the account matches

thank you all for your help,
 I received an update for the app 
and everything worked,
 I can't even 
believe it

М

Мария23457531a8q0Author

Inspiring

Good day.
Yesterday I paid for a monthly subscription on my iPhone, everything worked
, today the app says that 
the term is expiring and it 
is unavailable, although
 you buy a subscription until the end of August it should work.
Please help, I am a photographer and I need to take photos, but I can't even open them.

Jeffrey_A_Wright

Community Manager

Mapna, I can confirm that your subscription through Apple was cancelled in 2024. If you had over 2 gigabytes of images then they have been removed. Please see https://adobe.ly/4mg88tX for more information.

Are you planning to start a new subscription? If so, make sure to do so with your current account. This will allow you to access any files that were not removed. ^JW

kglad

Community Expert

good afternoon
today the subscription stopped
 working again, tell me if there 
are any interruptions in the 
program's operation?

what exactly are you seeing?

М

Мария23457531a8q0Author

Inspiring

Пожалуйста помогите, моя подписка вчера оплатилась и все было хорошо, сегодня она перестала работать на айфоне, почините пожалуйста, срочно нужно отдать фотографии.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.