Locked Out of Account — Adobe Refusing to Help Recover Files

[Dchait]

I’m locked out of my Adobe account (linked to davidchait@hotmail.com) because I no longer have access to the email used for verification.

The account has an active Photography Plan (20GB) and important Lightroom/Creative Cloud files I need to recover. Support has acknowledged the subscription but refuses to help me verify identity through alternate methods or escalate the issue.

I’ve been told that “only I can access the data,” but I’m being blocked by a verification process tied to a dead email address.

I’m not asking for a refund. I’m asking for access to my creative work. If this isn’t resolved, Adobe will be knowingly deleting a paying customer’s files without offering any recovery support.

How can I escalate this before my work is permanently lost?

[kglad]

why can't you use your email?

did you supply a backup email address?

did you have 2fa enabled?

[Shivangi_Gupta]

Have you tried the steps listed here to recover your account? https://adobe.ly/3SlCD4J

Let us know.

^Shivangi