log on failed, account locked..

New Here ,
Feb 23, 2022 Feb 23, 2022

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cant get anywhere .. any help out there please.

 

using email it now just says use authenticator but cant log in to said app nor any adobe account

 

best option(s) available failing that, cancel all my services payments and then...  

 

just need to beable to use the products i have subscride to is all, thank you

 

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correct answers 1 Correct answer

Adobe Community Professional , Feb 23, 2022 Feb 23, 2022
You are able to post here, are you able to contact support? This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you...

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Adobe Community Professional ,
Feb 23, 2022 Feb 23, 2022

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You are able to post here, are you able to contact support?

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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