looking for a refund

[faustas29678315yupb]

Hello, today I was charged for the adobe animate plan, but I want to cancel the plan and get the refund. The official payment had to happen 15 days ago but it happenned today. If the purchase happennned today I believe I should still be able to recieve the refund. How can I contact Adobe about this. I don't use the app and is there a way to contact to receive support and refunds. Thank you.

[kglad · Accepted solution]

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from animate >