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Looking to Cancel, Can't Access Account

New Here ,
Feb 17, 2024 Feb 17, 2024

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* this is not the account I'm looking cancel. I cannot access the account in question

 

About two weeks ago I started a subscription with my student email. As it turns out, I don't need the subscription so I'm looking to cancel and refund. Now when I try to access the Adobe account with my student email, the password doesn't work and it prompts me to reset the password with the student email. However, I found out I no longer have access to the student email so there is no way to get into the account. Since I can't sign in, there is no way that the support chat can help.

 

I checked my credit card transactions and I haven't been charged yet so maybe the payment never went through? I never had to confirm anything with the student email so I'm wondering if the subscription was even started. I don't even need access to the account, I would just like to know for sure that there is not an active subscription on the account and I'm not being charged. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Feb 17, 2024 Feb 17, 2024

contact adobe support via twitter/x.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Feb 17, 2024 Feb 17, 2024

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contact adobe support via twitter/x.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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