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QiongdanShang
Participant
January 28, 2024
Answered

Lost Access to Student Account. How to Cancel Student Subscription?

  • January 28, 2024
  • 2 replies
  • 425 views

I lost access to my student account so I can't log in to cancel my Adobe Student subscription. I already have a private Account, currently paying two Adobe Subscriptions(!). The IT department of my University says they can't help me - what are my options? As I see, there is no way to cancel my existing Adobe Student?!

Yes, should've anticipated the deactivation in the first place - but does not really help now.

    This topic has been closed for replies.
    Correct answer John T Smith

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 28, 2024

    make sure you have your adobe id and your payment method handy for the student subscription when contacting suppot.

     

    p.s.  in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      January 28, 2024

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      X (aka Twitter) tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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