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Manage adobe plan not showing

New Here ,
Feb 18, 2022 Feb 18, 2022

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I want to cancel my adobe subscription, but after I sign in to https://account.adobe.com/plans there is no button for "Manage Plan" button.

 

Screen Shot 2022-02-18 at 9.38.51 PM.png

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Account management , Billing

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Community Expert ,
Feb 18, 2022 Feb 18, 2022

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Hi @isabella22491676014t,

In such a case please contact support for help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Sep 01, 2022 Sep 01, 2022

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I'm having the same issue. Did you reslove this? What did you have to do?

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

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Hi there,

We're sorry for the trouble. What happens if you sign out and then sign back in to your Creative Cloud desktop application? 

 

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Hi, I am having this issue, please could you help? I have tried signing in and out and have tried different browsers but no 'manage plan' option appears. I want to change my plan back to a student plan as it has expired. 

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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@MARISA263511664iya,

 

if https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html fails to help you, 

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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If you got the plan through your school, it's probable that the school administers it. Try talking to your school's IT department.

 

Your plan may still be a student plan, but if you've had it for more than a year, the extra first year discount will be over. Students and educators do still get a discount, though.

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