Mastercard and postcode error

Forum|Forum|3 years ago
November 18, 2022
3 replies
1201 views

Hello Adobe support community,

When I try to write down my mastercard detail and postcode (which are 100 % and I've overlooked it repetedly) then it gives a saying (translated from Swedish): "A transaction can fail for various reasons. Double check and make sure your payment information has been entered correctly. If the problem persists, you may need to use another payment method or contact your bank.".

I don't know how to switch payment method. And I wonder what my bank should do about this. Plus the postcode is seperate in and of itself...

Please, could you help? 😃

Thanks and all the best

/Simon I

Collaboration

This topic has been closed for replies.

kglad

Community Expert

if the above two posts leave anything that adobe could do, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

S

Simon27206037krx0Author

Participant

Thanks for the reply.

Unfortunately, I don't see any chat field in the right corner. It would be great to speak directly unto the support team concerning this issue.

kglad

Community Expert

@Simon27206037krx0

use a compatible browser (read my first reply carefully) or phone or twitter to connect with support.

T

Test Screen Name

Legend

Of course, you need to contact the bank! If a transaction is rejected, it is the bank who decide.

S

Simon27206037krx0Author

Participant

Thanks for the reply.

I don't see how the bank is the root for this. I think the credit card has been used digitally before without problem. And the postcode is a separate matter. I looked at my bank today, and the postcode I write down in Adobe is the same as verified on my actual bank.

Now I'm in a dead end it seems, because when I try to reach the support line, it points me to the website, and when I go to their link then I don't find what would be needed.

Do you have any further ideas here?