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Membership Cancellation Fee

New Here ,
Oct 19, 2023 Oct 19, 2023

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I signed up to try Adobe, but since my computer was not equipped enough to use Adobe, I could not use it at all and I forgot to cancel my membership during the free trial period. Membership deductions have been made from my bank account, but I have never used Adobe. I want to cancel all my subscriptions with Adobe, but it has been stated that an early cancellation fee will be charged. However, I do not accept this situation and do not want to pay an early cancellation fee. I want the fees deducted from my credit card to be refunded and I want to terminate my subscriptions without paying an early cancellation fee. Please help me.
My email:  REMOVED per forum policy... Moderator

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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you can appeal to adobe, but it's your error that caused the problem. ie, you owe the early cancellation fee.

 

------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Hi @TUĞBA32698340sval,

We understand the situation is not ideal for you. Free trial is for 7days and the money is deducted after that. As per Adobe policy, you can get full refund if you cancel within 14days(in case you forget cancelling during trial period).

We checked your account info and found that you have an active month subscription for 

Adobe Illustrator(1 month and 11 days)

Adobe Photoshop(1 month and 26 days)

For monthly subscriptions, you can cancel the subscription without any early cancellation fee but you will be no refund for that month. The services will continue until the end of term.

You can get more info here.

Let us know if you have any other questions.

 

Regards,

Shivangi

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