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windi98871713
Participant
September 13, 2022
Answered

Membership or not?

  • September 13, 2022
  • 3 replies
  • 278 views

By accident we ordered an additional license (membership?)  for Adobe Pro DC next to our membership we already have on Creative Cloud which also has Adobe Pro. The problem with the Creative Cloud membership is a limit on the number of users who can use the apps. We were busy developping a new extension for one or more clients and we needed unrestricted access to Adobe Pro DC for the developper. The impression was this was a monthly subscription but it wasn't, it was for one year. Now we want to cancel this subscription. However, in https://account.adobe.com/plans we can only manage the Creative Cloud membership, not the additional subscription on Adobe Pro DC. Does this mean the subscription will expire after one year or not?

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Correct answer Manan Joshi

Please contact support for reliable information on this as guesstimating in these matters can cost dollars. 
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 13, 2022
quote

 Does this mean the subscription will expire after one year or not?


By @windi98871713

No, the subscription will renew for a year. It shouldn't be possible to acquire an Acrobat licence when you have a Creative Cloud All Apps subscription. The Acrobat licence was probably acquired for a different Adobe ID.

 

If you have a teams licence or an Enterprise licence, you manage the licence via the adminconsole (https://adminconsole.adobe.com). You need to be an admin, to access the console. You can cancel the licence during the renewal process, a month before the contract anniversary.

 

If you have an individual subscription, you should contact Adobe customer care as indicated by @Manan Joshi, if you have a Teams/Enterprise subscription, I recommend contacting support via the adminconsole.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 13, 2022

<moved from acct, payment & plan>

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 13, 2022

Please contact support for reliable information on this as guesstimating in these matters can cost dollars. 
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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