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oona_7222
Participant
February 26, 2025
Question

membership

  • February 26, 2025
  • 1 reply
  • 162 views

I purchased a membership on my personal Adobe profile, but when I try to download apps, it switches to my public profile with the same email and says that I haven't purchased a membership, even though I have a payment receipt.

 
 

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 26, 2025

Thanks for reaching out. Ideally, the profile does not change like that. The subscription is active for this email address. Are you trying the steps listed in this article? https://adobe.ly/4gZ7ZaU

Let us know.

^Shivangi

O
oona_7222Author
Participant
February 26, 2025

yes, I did everything but this message keeps showing up while I do have a license active with that email addres.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 26, 2025

It still doesn't work, it keeps saying that my license is expired and I did everything from the link...


I see!
I'd recommend starting a private chat session with our support team and discussing the case with them here: https://adobe.ly/43cNWm7

Let us know if you have any questions.

^Shivangi

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