membership

[oona_7222]

I purchased a membership on my personal Adobe profile, but when I try to download apps, it switches to my public profile with the same email and says that I haven't purchased a membership, even though I have a payment receipt.

[Shivangi_Gupta]

Thanks for reaching out. Ideally, the profile does not change like that. The subscription is active for this email address. Are you trying the steps listed in this article? https://adobe.ly/4gZ7ZaU

Let us know.

^Shivangi

[oona_7222]

yes, I did everything but this message keeps showing up while I do have a license active with that email addres.

[Shivangi_Gupta]

Thanks for sharing the screenshot. Could you try the steps listed in this article? https://adobe.ly/43eiowy

Let us know if it helps.

^Shivangi

[oona_7222]

It still doesn't work, it keeps saying that my license is expired and I did everything from the link...

[Shivangi_Gupta]

I see!
I'd recommend starting a private chat session with our support team and discussing the case with them here: https://adobe.ly/43cNWm7

Let us know if you have any questions.

^Shivangi

[kglad]

.. and type "agent" to bypass the chat bot.