Merge 2 accounts in one!

Forum|Forum|7 years ago
November 25, 2018
4 replies
56412 views

Hey there

i had bought the Lightroom cc app on App Store with my mobile phone

then when I wanted to buy the Lightroom cc app for my computer I had to cancel my mobile app through App Store. when I did I still was not able to buy the complete formula for my computer (Mac).

I created a new adobe profile to be able to buy the app but now my documents and all my previous works are related to my first adobe account.

how can I get all in one account?

thank you

Creative Cloud

Correct answer kglad

you cannot merge accounts. you would need to cancel one and add whatever was canceled to the other.

R

Rituals

Participant

I have the same issue. I have two accounts that need to be combined into one. I think this is a pervasive issue, and I wish there were a more straightforward solution than going through hours with a customer service phone call. Especially with so many different applications and subscription options, I bet many people are overpaying with multiple Subs and perhaps more than one adobe account. The lack of clarity needs to be fixed, or they will lose customers. I just tried to quit one application, and the system did not allow this without a $115 early cancellation charge.

kglad

Correct answer

Community Expert

you cannot merge accounts. you would need to cancel one and add whatever was canceled to the other.

D

Drrl

Participant

Thank you for your reply, @kglad. I discovered that this was indeed the case when I contacted support. You cannot merge two unique accounts; disappointing, but true.

And I have to agree with @Abambo on effectiveness. "It is not normal to take 2 or more plans on different accounts. You can't work effectively like that."

It is likely a more normative error than you may imagine - duplicating account & app purchases. But yes, not effective at all.

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

A

Anonymous

Hi! I tried and got the answer that Adobe Digital Editions is free and there is no help or support provided. I might find an answer in one of the forums. Which I didn't. So, back to square one!

Best, Erika

S

samim31659892Author

Participant

My membership on my main account expired. I bought another membership more complete with another secondary email address.you keep me asking to contact your customer care which is unreachable through your apps and site. Can I have an email address to ask you how to reconcile my account!

Thank you