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Participant
January 27, 2022
Answered

Merge accounts

  • January 27, 2022
  • 1 reply
  • 393 views

I used an account, which no longer has a paid plan. Now I have a new account with a new email adress but I need the photos, which I worked on with the old account. Also I want the same presets etc. Is there a possibility to merge those 2 accounts?

 

Thank you!

    This topic has been closed for replies.
    Correct answer Peru Bob

    I don't think so, but try here:

     Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    January 27, 2022

    I don't think so, but try here:

     Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html