Minor subscribed for subscription

[helene_0855]

My 13 year old son has accidentally signed up for a one-year contract for After Effects. How do Adobe control purchases by minors? He tried to cancel the subscription and is now being charged a cancellation fee. He has a credit card with a small amount on it for direct purchases but how is it possible that he signed up for a one-year subscription? How can this fee be reversed? Can I email anyone to help with this? He used his email for this subscription.

[kglad]

adobe allows purchases by minors 13 and older: https://www.adobe.com/legal/terms.html

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[John T Smith]

>accidentally signed up

Your son, and you, now know that you DO NOT enter your credit card number in a computer screen unless you mean for that card to be charged