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J
Jash5E14
Participant
October 17, 2021
Answered

Mis click and paid 99gbp

  • October 17, 2021
  • 3 replies
  • 425 views

Hello. Good day. How can i refund my purchase? I just misclicked it and it automatically deducted in my bank. No confirmation, just one misclick. 

This topic has been closed for replies.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 18, 2021

Did you buy an Adobe stocks asset? Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
    J
    Jash5E14Author
    Participant
    October 19, 2021
    Hello. Thanks for the response. I accidentally clicked the Premier Pro Plan
    99gbp.
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 19, 2021

    Cancel as @Nancy OShea indicated. You should get a refund if you are in the 14 days time frame. 

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 18, 2021

    Cancel your order within 14 days and request a refund.

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
      J
      Jash5E14Author
      Participant
      October 19, 2021
      I just messaged customer support. They said its cancellation fee for being
      in contract. But theyre happy to refund me. I did not know there was a
      cancellation of this much.
      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      October 17, 2021

      https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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