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olesya_yael8187
Participant
April 28, 2025
Question

mistakenly subscribed

  • April 28, 2025
  • 1 reply
  • 132 views

I mistakenly subscribed to Acrobat Pro by accident and canceled it. I was charged 385 NIS even though I never used the service.

Please cancel this fee.

 

Yael Msika

[Personal info removed by Adobe Moderator: Email. Don't post any personal info on the public forums]

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
April 28, 2025

Hi @olesya_yael8187,

Thanks for writing in. I can see that you have an active subscription for Adobe Acrobat since 1 month and 5 days. Free cancellation can be provided only if the subscription is cancelled within 14 days of purchase. Please refer to this article for more details: https://adobe.ly/3YhYDkh

Let us know if you have any questions.
^Shivangi

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