moderator]Adobe has flagged my licensed product as 'Pirated' - I'm pissed.
I was accused of 'pirating' my licensed software.[Edited by moderator]
I purchased a new PC that arrived 2 days ago. I failed to deactivate CS6 on my old PC before installing on my new PC. Once installed, I realized I made a mistake with the new PC purchase, restored it to factory delivered condition and returned it to Amazon and received its replacement yesterday. Once again, I failed to deactivate CS6 before restoring the new one to factory delivered condition.
When the new PC arrived, I once again installed CS6 to be told I had exceeded the install limit; which is true. I sought assistance with Adobe because of my mistake. I was immediately accused of 'pirating' the software by someone named 'Nikin', and was told the license key had been disabled because of that and I could no longer use it.
If I was using an illegal copy, I sure would not be reaching out to Adobe to reset it. I still have the original purchase email and provided that to 'Nikin' who still ignored my legal status for the product and was only interested in selling me a subscription. I have no interest in a subscription.
I also had to change my registered email with my acount because after 20 years, I no longer have COX as my ISP; I guess that triggered my 'pirate' status.
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