• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

moderator]Adobe has flagged my licensed product as 'Pirated' - I'm pissed.

New Here ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

I was accused of 'pirating' my licensed software.[Edited by moderator]

I purchased a new PC that arrived 2 days ago. I failed to deactivate CS6 on my old PC before installing on my new PC. Once installed, I realized I made a mistake with the new PC purchase, restored it to factory delivered condition and returned it to Amazon and received its replacement yesterday. Once again, I failed to deactivate CS6 before restoring the new one to factory delivered condition.

When the new PC arrived, I once again installed CS6 to be told I had exceeded the install limit; which is true. I sought assistance with Adobe because of my mistake. I was immediately accused of 'pirating' the software by someone named 'Nikin', and was told the license key had been disabled because of that and I could no longer use it.

If I was using an illegal copy, I sure would not be reaching out to Adobe to reset it. I still have the original purchase email and provided that to 'Nikin' who still ignored my legal status for the product and was only interested in selling me a subscription. I have no interest in a subscription.

I also had to change my registered email with my acount because after 20 years, I no longer have COX as my ISP; I guess that triggered my 'pirate' status.

TOPICS
Account management

Views

622

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

Did you buy from Adobe or some other vendor?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

I am a member of TECHSOUP.ORG, a supported site for Adobe donations such as CS6. I purchased through them for my 501(c)3 Charitable Organization, Merry Heart Guidance Center, on January 9, 2014. I've installed, uninstalled, reinstalled many times in the past 7 years after purchasing new PC equipment.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

9 years that is...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

after checking the link in my previous message, if that's no help, contact techsoup.org and let them know the serial number they sold has been revoked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

LATEST

9 years is a very long time. CS6 had a shelf-life of 3-5 years max. You got your money's worth and then some.  😁

 

The good news is TechSoup still partners with Adobe on it's subscription products.  That might be the best/only option now.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

failing to deactivate and changing isp are both unrelated to a flagged serial number.

 

if your serial number was flagged, it's usually not because of anything you did, but because of something the vendor did.  the only thing you could have done to cause a valid serial number to be flagged would be to "allow" your serial number to be posted in public.  ie, if you shared your serial number, that would trigger the problem. but most likely, you did not do that.  

 

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

CS6 is discontinued, obsolete software that no longer exists.

Adobe pulled CS software down in early 2017.  It's not legally available from any vendor, retailer or country.

 

If you had an OEM product, it's only valid on the original machine it came with.  OEM licenses cannot be transfered to other machines.

 

Photoshop Elements or Premiere Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month).

  • Adobe Express app (web and mobile)
  • Premiere Rush (video editing on desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + hosting
  • 100 GB of cloud storage
  • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud All Apps (51 + pro apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines